These terms and conditionsapply to your purchase of products on the LAVENDERNATURALLIVING.COM website.You confirm that you have read and agree to the matters listed in these termsand conditions.
1. Use of the website
I. Before you confirm the order, please read the product introduction, order guide and these terms and conditions carefully. If you confirm the order and pay, it will be deemed that you have understood and agreed to the above content.
II. Theinformation and pictures on this website are for reference only, and the actual product shall prevail.
III. This webpage is maintained by the service provided by Shopline. When you connect to this website, the company cannot guarantee that you will not be blocked or that the website will not fail. The company recommends that you download the latest computer software, such as web page plug-ins, anti-virus software, etc., to ensure that you can use this website smoothly.
2. Product description
This site and its affiliates strive to make product descriptions as accurate as possible.However, due to actual conditions, this website does not guarantee that product descriptions or other content on this website are accurate, complete, reliable,up-to-date or error-free.
3. Price and payment method
I. The prices of products provided on this website should generally be calculated according to the prices displayed on the website. The company will try its best to ensure that all prices displayed on this website are the latest version, but the company reserves the right to change the price at any time without prior notice to anyone.
II. We use a third-party payment platform for online transactions and payments, subject to its terms and conditions, your credit card information will be collected,processed or retained by the third-party payment platform. If you are connected to any third-party payment platform, any damage or loss incurred or incurred by you or the third party due to the use of such payment platform shall be borne by you or the third party. The company is responsible for the third-party website or platform No liability is assumed for the content or services provided.
4. Delivery service
I. The delivery service provided by the company is carried by a third party. When you receive the goods, you should immediately check whether the products are intact. If there is any damage, please reject it directly.
II. Orders over $400HKD will include shipping to the Alfred smart cabinet.
III. Shipping fee is included for orders over $500HKD to Hong Kong SF Express Station, smart cabinets, residential and industrial buildings (additional fees for remote areas are paid by the customer), 7-11 convenience stores, and Circle K convenience stores.
IV. Orders over$650HKD include shipping to Macau (but excluding local taxes), and postage is required for other overseas regions.
5. Returns and Exchanges
Please refer to[Return Policy]
6. Intellectual property rights
The intellectual property rights used by this website or our company are owned by our company or relevant owners, including but not limited to all trademarks, pictures, text,design, typesetting, etc., and no one can use, disseminate, modify, copy without authorization , alter such rights, or exploit such property for commercial purposes.
The company reserves the right of final interpretation of all content, terms and conditions, privacy clauses or other text issued by the company on this webpage. The company reserves the right to correct, change and amend these terms and conditions at any time.
7. Electronic communications
When you visit this website or send us e-mails, you are communicating with us electronically.You agree to accept our electronic messages. We will communicate with you bye-mail or by posting notices on this website. You agree that all agreements,notices, disclosures and other information that we provide to you electronically are subject to the statutory requirement that such communications be in writing. If and when this website can prove that information in electronic form has been sent to you or post such notice on this website, you will be deemed to have received all agreements, statements, disclosures and other information.
If the website sales system crashes or cannot be used normally due to force majeure or other uncontrollable reasons, resulting in the inability to complete online transactions or loss of relevant information, records, etc., the website will not be liable. However, we will try our best to assist in dealing with the aftermath, and try our best to reduce the possible economic losses for customers.
Our store can handle the relevant transportation procedures according to the buyer's requirements,but our responsibility is limited to delivery on time, assisting the buyer in case of logistics (postal) accidents, and not responsible for any compensation other than the logistics (postal) provided to customers. All inquiry and claim matters shall be handled in accordance with logistics (postal) regulations.Before the expiry of the full logistics (postal) inquiry period, the buyer shall not claim compensation. Remind the buyer to verify the detailed address and phone number of the consignee to avoid delay in delivery. Anyone shopping in this store is deemed to have agreed to this statement.
9. Dispute handling
If there is any dispute between the customer and the website, it can be resolved according to the agreement or relevant laws identified by both parties at that time.